FAQ's | NYC Diamond District

FAQS

Your Questions, Answered Clearly and Honestly

Frequently Asked Questions

- We're located in the heart of Manhattan's world-famous Diamond District on 47th Street, with additional showrooms in Los Angeles and Texas. We offer in-person appointments and expert guidance for all your diamond and jewelry needs.
- Yes. Every diamond we sell — natural or lab-grown — comes with certification from a reputable lab such as GIA, IGI, or GCAL, ensuring unbiased grading and full transparency.
- Absolutely. All of our diamonds comply with the Kimberley Process Certification Scheme, ensuring they are conflict-free and ethically sourced.
- Natural diamonds form underground over billions of years. Lab-grown diamonds are created using advanced technology in controlled environments. Both are real diamonds, identical in chemistry and brilliance — and lab-grown options are typically 40–70% more affordable.
- Yes. We offer a curated selection of certified lab-grown diamonds alongside our natural stones. Lab-grown diamonds are chemically and optically identical to mined diamonds and are typically 40–70% more affordable. You can learn more on our Lab Grown Diamonds page.
- Custom rings typically take 2–4 weeks, depending on the design's complexity. Rush orders may be available — contact us for details.
- Yes. We offer secure, insured shipping across the U.S. and internationally. Tracking information is provided for every shipment.
- All non-custom jewelry can be returned within 14 days in its original condition. Custom-made and engraved items are final sale due to their personalized nature. See our Refund Policy for full details.
- Yes. We provide flexible financing options through trusted providers so you can shop comfortably and confidently. See our Flexible Payment Options page to learn more.
- Yes. We offer a lifetime diamond upgrade program, allowing you to trade in your diamond toward a larger or higher-quality stone.
- Yes. We provide ring resizing, cleaning, polishing, stone tightening, and full repair services for your jewelry — including 90-day free resizing and a complimentary lifetime care plan.
- We prioritize sustainability. Most of our rings are handcrafted using 100% recycled 18k gold, helping reduce environmental impact without compromising quality.
- You can schedule an appointment directly through our website, or contact us at info@nycdiamonddistrict.com or (800) 500-GEMS.