Shipping policy

Shipping Policy

Last updated: 11-27-2025

At NYC Diamond District, every piece is handled with the same care and security you experience in our New York showroom. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

1. Shipping Destinations

We currently offer shipping to:

  • All 50 U.S. states

  • U.S. territories and APO/FPO addresses (with some limitations)

  • Select international destinations

Availability of shipping options will be shown at checkout based on your shipping address.

2. Order Processing Times

In-stock jewelry and watches

  • Orders for in-stock items typically process within 1–3 business days.

  • Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

Made-to-order & custom pieces

  • Custom rings and special-order pieces require production time before shipping.

  • Most custom items are completed within 2–4 weeks, depending on design complexity.

  • Your order will ship after production is finished and your piece has passed our final quality inspection.

Please note: Processing times are estimates and may be extended during peak seasons, promotional events, or due to unforeseen circumstances.

3. Shipping Methods & Estimated Delivery

We partner with reputable carriers (such as UPS, FedEx, and USPS or similar insured services) to deliver your order securely.

Within the United States

Typical options at checkout may include:

  • Standard Ground Shipping

  • Expedited Shipping (e.g., 2-Day)

  • Express / Overnight Shipping

Estimated transit times are displayed at checkout and begin once your order has shipped (processing time is additional).

International Shipping

For eligible countries, international shipping options will appear at checkout. Delivery times vary by destination, carrier, and customs processing in your country.

All delivery timeframes are estimates and not guaranteed, as they may be impacted by carrier delays, weather, customs, or other factors beyond our control.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on destination, order value, and the selected shipping method.

  • Any applicable promotions or free shipping offers will be clearly displayed and automatically applied if your order qualifies.

5. Insured & Secure Shipping

Because we ship fine jewelry, diamonds, and luxury watches:

  • All shipments are securely packaged and insured for the full value of your purchase while in transit.

  • For higher-value orders, we may require adult signature on delivery for security and insurance compliance.

  • To protect you, we cannot waive signature requirements on certain orders.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email that includes:

  • Tracking number

  • Carrier name

  • Link to track your shipment online

You can also review your order status and tracking information by logging into your NYC Diamond District account, if applicable.

7. Shipping Address Requirements

To help ensure a smooth delivery:

  • Please provide a complete and accurate shipping address, including apartment or suite numbers.

  • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided at checkout.

  • For security reasons, we may not be able to ship to P.O. Boxes for high-value orders and may request a physical street address instead.

If you need to update your shipping address after placing an order, contact us as soon as possible at info@nycdiamonddistrict.com or (800) 500-GEMS. Once an order has been processed or shipped, address changes may not be possible.

8. International Duties, Taxes & Customs

For international orders:

  • Your order may be subject to import duties, VAT, taxes, and customs fees imposed by your local government.

  • These charges are not included in the item price or shipping cost shown at checkout unless explicitly stated.

  • The recipient is responsible for paying all applicable customs-related charges upon delivery.

Customs policies vary widely by country; for details, please contact your local customs office.

9. Delayed, Lost, or Stolen Packages

We work closely with our carriers to ensure timely delivery, but certain issues can occur:

  • Carrier delays: Weather, peak shipping periods, or customs inspections may extend delivery times. We cannot guarantee delivery dates and are not liable for delays caused by carriers or customs.

  • Lost packages: If tracking shows your package has not moved for an extended period or appears lost, contact us. We will open an investigation with the carrier and assist with a resolution in line with carrier and insurance terms.

  • Marked “Delivered” but not received:

    • Check with household members, neighbors, building management, or reception/concierge.

    • Verify the shipping address on your order confirmation.

    • If you still cannot locate the package, contact us.
      While we will assist you in working with the carrier, claims for missing packages that show as “Delivered” are subject to the carrier’s investigation and insurance rules.

10. Multiple Shipments

To avoid delaying your entire order:

  • Items may ship separately when part of your order is ready to ship earlier than the rest (for example, in-stock items vs. custom pieces).

  • You will receive separate tracking details for each shipment.

You will not be charged additional shipping fees for split shipments initiated by NYC Diamond District.

11. Refused or Undeliverable Shipments

If a package is refused at delivery or returned as undeliverable:

  • We will contact you using the email or phone number on file.

  • Depending on the circumstances, additional shipping fees may apply to reship the order.

  • If you choose to cancel, any refund will be processed in accordance with our Return Policy and may exclude original shipping charges and any costs incurred to return the package to us.

12. Returns & Exchanges

Shipping for returns and exchanges is governed by our Return Policy:

  • Eligible items may be returned within the specified return window and in original, unworn condition.

  • Custom, made-to-order, and engraved pieces are generally final sale and may not be returnable.

For full details, please refer to our dedicated Return Policy page or contact our team.

13. Contact Us

For any questions about your order, shipping options, or delivery status, our team is available:

We are here to help you receive your jewelry safely, securely, and as quickly as possible.