Every piece we sell is covered by our Lifetime Warranty from the day it leaves our workshop. If a piece fails through a fault in our materials or our craftsmanship, we will repair it — and if it cannot be repaired, we will replace it. There is no registration to complete and no expiry date.
What the warranty covers
Coverage applies for the lifetime of the piece, for as long as it is worn as intended.
- Defects in materials or workmanship
- Stones that loosen or come out of their setting under normal wear
- Prongs, bezels and channel settings that fail or wear prematurely
- Clasps, catches and closures that fail under normal wear
- Solder joints that separate
Complimentary services
These are free of charge for the lifetime of the piece, whenever you need them.
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Cleaning and inspection — professional ultrasonic and steam cleaning, with a full inspection of every setting
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Prong and stone tightening — checked and tightened as part of every inspection
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Rhodium replating — for white gold pieces, to restore the original finish
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Polishing and refinishing — to remove the marks of everyday wear
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Resizing — free within 90 days of purchase; charged at cost after that, and subject to the design allowing it
Lifetime upgrade program
You may trade in a diamond purchased from us toward a larger or higher-quality stone at any time, and receive the full original purchase price of that diamond as credit. The replacement stone must be at least twice the value of the one being traded in. The diamond must be accompanied by its original grading report and be in its original condition.
What the warranty does not cover
- Loss or theft
- Damage caused by accident, impact, chemical exposure or misuse
- Normal wear — surface scratching, gradual thinning of a band, or dulling of the finish
- Any work carried out by another jeweler, which ends coverage on the affected part of the piece
- Pieces altered from their original specification by a third party
Where damage falls outside the warranty, we will always quote for the repair before starting work.
Making a claim
- Email info@nycdiamonddistrict.com or call (800) 500-GEMS with your order number and a photograph of the piece.
- We send you an insured, prepaid shipping label — or you bring the piece to one of our showrooms.
- Our workshop assesses the piece and confirms what is covered before any work begins.
- We repair or replace the piece and return it to you fully insured.
Most repairs are completed within two to three weeks. We cover shipping in both directions on any claim under warranty.
Proof of purchase
Please keep your order number, your appraisal, and the grading report supplied with your diamond. The warranty stays with the piece rather than the purchaser, so it continues to apply if the piece is given as a gift, provided the original documentation comes with it.
Caring for your piece
We recommend bringing your piece in — or sending it to us — once a year for inspection and cleaning. Remove jewelery before swimming, exercising, cleaning, or applying lotions and perfume, and store pieces separately so harder stones cannot scratch softer metals.
Questions
Email info@nycdiamonddistrict.com, call (800) 500-GEMS, or book an appointment to see us in person. We are available Monday through Friday, 10 a.m. to 6 p.m. ET ET.
